Terms & Conditions

Where referred to ‘Parade’, ‘Parade Brand Support’, ‘Parade Careline’ and ‘Parade Marketing’ refer to the service provider ‘Parade Brand Support’ which is a trading name of Pinnacle Supplies Limited. Company Reg No. 8768120, registered in England. Reg address: International House 124 Cromwell Road Kensington London SW7 4ET. Operating address: Suites 10C and 10D, Mclaren Building, 46 The Priory Queensway, Birmingham, B4 7LR. In these terms and conditions the ‘Customer’ or ‘Client’ refers to the person, individual, Firm, Company or Corporation placing an order.

General Provisions
These terms and conditions shall prevail over any printed or conflicting terms contained in the Customer’s Purchase Order and may be modified or waived only by a written agreement signed by the authorised representatives of Parade.

Prices quoted are firm for period of (30) days on Sales from the proposal or quotation date, subject to the following errors and omissions. Quotations for product services are based upon our knowledge of the Client’s requirements and specifications and are not valid if significant specification changes to product or service are required. Service charges are based upon initial volume, call timings, and other information disclosed to us and are subject to review at all times. All prices are exclusive of disbursements as described in Parade’s quotations. All prices subject to VAT at the current standard rate. For any Client supplied materials, prices will be subject to sight of the delivered material. Any time period outlined in a proposal or quotation should be seen as a minimum estimate based on known requirements to date. Any unavoidable increase in the cost to Parade of bought out items, data charges, services, materials or changes in exchange rates between contract date and date of dispatch will be passed on to the Customer. Expenses incurred shall be charged at cost unless otherwise agreed All prices are exclusive of collection/ delivery, VAT, Sales, or Services.

Despatch and Delivery timeline
Whilst every reasonable effort will be made to meet any stipulated delivery date, delivery will not form part of the contract. In no event shall Parade be liable for loss of profits, injury to goodwill or any special or consequential damage for any delay of non-performance.

Design and Print
When materials are supplied by the Client, every care will be taken to secure the best results. However, no responsibility will be accepted for imperfect work caused by the unsuitability of such materials. Adequate quantities should be supplied to cover spoilage/overs. Every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins of 5 percent for single colour work and 10 percent for other work being allowed for overs or shortage. These will be charged/deducted accordingly. Proofs of all work are submitted for Client’s approval and Parade will not accept liability for any errors not corrected by the Client in proofs so submitted. Customer’s alterations at proof stage will be charged extra. Reproduction of all photographs, artwork and pictures used is the responsibility of the client to obtain the necessary authority.

Delivery into Parade
Delivered literature should be booked in first with at least 48hours notice given in working hours and suitably packaged and palletised with contents and quantities clearly marked on each carton. A full delivery note should accompany all deliveries. Client’s Property – all goods and literature supplied to Parade by or on behalf of a client will be held, worked upon and carried at client’s own risk. The responsibility for insurance on such goods is held to be with the client.

Payment terms
Unless otherwise agreed, payment required with order. Payment for Careline set up and all initial expenditures, including disbursements, required on confirmation of go ahead. Payment of postage, postal orders, stationery and any other disbursements to be made in advance of purchase by Parade. Non-receipt of cleared funds within agreed time period may lead to suspension of service. Title to goods retained in lieu of any outstanding accounts. Delays in payment will trigger a review of the payment terms and may also be subject to a late payment surcharge at 4.5% above the base interest rate.

Client’s Property
All goods and literature supplied to Parade by or on behalf of a client will be held, worked upon and carried at client’s own risk. The responsibility for insurance on such goods is held to be with the client.

Service Standard
Unless otherwise agreed and confirmed, the client agrees to Parade’s standard Service Level Agreement, where a shared team service is selected.

Parade Marketing’s Personnel
Client shall not solicit or induce to employ, or use in any promotional activity, whether as an employee, agent, partner or consultant, any employee of Parade directly or indirectly associated with the provision of services, without prior authorisation from Parade.

In the event that the client wishes to terminate during the period of the contract, the client shall be responsible for all costs incurred up to the point of termination together with all costs and charges that would have been applied for service, management charges and other fixed items for the remaining period of the contract. Any notice of termination be sent in writing or by registered post.

Parade Intellectual Property
All system know-how, knowledge, equipment, procedures used by Parade in the supply of the services remain the property of Parade and are not transferable. All such copyright material and all information and “know-how” whenever supplied shall at all times be treated by the Customer as confidential and shall not without Parade consent be used by the Customer.

Parade shall keep the confidential information of client confidential and secret, whether disclosed to or received by Parade. Parade shall only use client’s confidential information for the purpose for which it is supplied and for performing Parade’s obligations under this agreement. Parade shall inform its officers, employees and agents of its obligations under the provisions of this clause 8, and ensure that they meet those obligations. The obligations set out in this clause 8 shall not apply to any information that: (a) was known to or in the possession of Parade before client provided it to Parade;
(b) is, or becomes, publicly available through no fault on the part of Parade;
(c) is provided to Parade without restriction on disclosure by a third party who did not breach any confidentiality obligations by making such a disclosure;
(d) was developed by Parade, or on its behalf, by a third party who had no direct access to, or use or knowledge of, the confidential information supplied by client; or
(e) is required to be disclosed by order of a court of competent jurisdiction.

The provisions and obligations of confidentiality shall remain in force for a period of 12 months minimum following the cessation of business dealings between the parties.

Processing of personal data/information
Definitions from the Data Protection Act 1998 apply in this clause. In carrying out its obligations to client Parade will be processing personal data of client. Client is the data controller in respect of such personal data. Accordingly, in respect of client’s personal data Parade warrants and undertakes to:

Access, obtain, record, hold, disclose, use, alter, delete erase, destroy only in accordance with client’s lawful instructions;

b) Take appropriate and commercially reasonable technical and organisational measures to prevent unauthorised or
c) unlawful processing and accidental loss, destruction or damage;
d) Provide to client such information regarding compliance with this clause as client may from time to time reasonably
e) require and allow client to audit Parade’s performance and on reasonable notice allow client (or client’s representatives)
f) access to Parade’s premises to ensure that it is complying with its obligations set out in this agreement;
g) Allow client during normal working hours to monitor Parade’s use of client’s data, if client considers it appropriate,
h) including the use of telephones and computers whilst carrying out Parade’s obligations under this agreement
i) Not transfer any data outside of the EEA except on client’s express written instructions.

Parade adheres to, and ensure that work complies with, the British Code of Advertising, Sales Promotion and Direct Marketing Practice (CAP Code), and the Advertising Authority guidelines.

Limitation of Liability
Parade shall not be liable for any consequential claim arising from data or services supplied nor for any special, indirect, economic or consequential loss or damage howsoever arising or howsoever caused [including loss of profit or loss of revenue]. Parade’s liability is limited to the value of goods and services supplied.

Force Majeure
If owing to war, terrorism, act of God, civil commotion, government order, strikes, lock-outs, fire, accident, prohibition of exports or imports or inability to obtain any export or import or other license, shortage of labour, materials, fuel, power or transport, or any other cause whatsoever beyond the control of Parade, Parade is unable to make delivery of service, sales or goods. Parade shall not be liable for any consequence whatsoever.

Whole Agreement
This agreement constitutes the entire Agreement between Parade and the Customer as to the subject matter hereof and supersedes all previous communication, representations and agreements, whether written or oral and the Customer hereby acknowledges that no reliance is placed on any representation made but not embodied in this agreement.

Governing Law and Jurisdiction
This agreement shall be governed and construed in accordance with the laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the courts of England and Wales.